Data Operations and Insights Coordinator

Full Time

Feb 6

Location: Flexible / Remote (HQ in NYC)
Type: W-2 Employee (Full Time)
Reports To: Civic Match Product and Data Manager
Start Date: March 16, 2026

OVERVIEW

Work for America is a national nonprofit dedicated to solving the government staffing crisis by making public service a career of choice. We partner with local and state governments to recruit, hire, and retain the next generation of public servants, ensuring communities have the workforce needed to deliver essential services.

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ROLE OVERVIEW

Work for America is seeking a Data Operations and Insights Coordinator to support data operations, reporting, and insights across our Civic Match program. This role will play a critical part in translating program activity into clear, reliable insights that support internal decision-making, learning, and accountability. We’re looking for someone to help turn raw data into meaningful insights that can improve public sector hiring and help local governments access top talent.

The Coordinator will report to the Product and Data Manager, and will also partner with an external data consultant to implement and maintain WFA’s measurement framework and reporting infrastructure. This role is responsible for execution, upkeep, and day-to-day ownership of data processes, dashboards, and reporting workflows.

This is an execution-focused role for someone who is analytically strong, detail-oriented, and eager to learn. The ideal candidate is comfortable working with data tools (e.g., Tableau or similar platforms), curious about how systems work, and motivated by building reliable infrastructure that helps teams learn and improve over time.

KEY RESPONSIBILITIES

Data Analysis, Reporting, and Insights

Build, maintain, and update dashboards and reports to track Civic Match program performance, outputs, and outcomes.
Conduct ad hoc analyses to support program strategy, evaluation, and organizational learning.
Translate complex data into clear, actionable insights for internal and external audiences, including program staff, leadership, government partners, funders, and press.
Create clear data visualizations and written summaries that make findings accessible to non-technical stakeholders.
Support internal and external reporting needs, including funder reporting and learning agendas.
Analyze and help tell the story of the Civic Match data to a variety of stakeholders and audiences, including funders, partners, and press.

Data Operations and Governance

Support and maintain data flows between Civic Match, HubSpot, and reporting tools (e.g., Tableau), ensuring data is accurate, timely, and well-documented.
Monitor data pipelines and integrations for reliability, troubleshoot issues, and coordinate fixes with external consultants or technical partners as needed.
Help implement and maintain automated data processes developed during the measurement infrastructure build.
Document data sources, transformations, and dependencies so systems can be maintained over time.
Identify opportunities to improve data flow efficiency, consistency, and clarity across systems.
Implement and maintain KPI definitions, documentation, and data governance policies developed in partnership with the Civic Match Product Team and an external data consultant.
Monitor data pipelines and reporting workflows, identifying issues and coordinating fixes as needed.
Support ongoing data cleaning, validation, and process improvements.

Measurement Infrastructure Implementation

Partner with an external consultant to execute the measurement framework and reporting infrastructure, including dashboards and automated pipelines.
Support testing, iteration, and refinement of dashboards based on internal stakeholder feedback.
Maintain a reporting calendar and ensure timely updates to dashboards and metrics.
Ensure documentation and maintenance plans are kept up to date once systems are live.

Internal Enablement and Capacity Building

Develop and maintain internal documentation, SOPs, and guides for data tools, dashboards, and reporting processes.
Support internal training and onboarding for staff using Civic Match data and dashboards.
Act as a go-to resource for internal questions related to data definitions, reporting, and measurement practices.

QUALIFICATIONS

1-3 years of experience in a data, analytics, operations, or program measurement role.
Strong knowledge of R, Python, or other programming language, and understanding of relational databases
Hands-on experience building and maintaining dashboards and reports using tools such as Tableau, Power BI, Looker, or similar platforms.
Experience working with defined KPIs, metrics, or reporting frameworks, including maintaining documentation and ensuring consistent use across teams.
Experience cleaning, validating, and managing data to support ongoing reporting and analysis.
Strong ability to communicate insights clearly to non-technical stakeholders through visualizations and written summaries.
Strong ability to turn data into clear and compelling stories for a wide variety of audiences.
Experience partnering with external consultants, vendors, or technical experts to implement tools or systems.
Experience creating internal documentation, SOPs, or training materials for data tools or reporting processes.
Familiarity with public-sector, workforce, or mission-driven program data is a plus.
Strong judgment and willingness to take initiative.
Experience at a startup or fast-moving organization is a plus.
Proficiency with Google Workspace and Slack; comfort learning new tools.

WORK FOR AMERICA’S VALUES

Hope with realism. We lead with ambition and optimism, but we are not naive. Our on-the-ground work keeps us clear-eyed when it comes to the challenges of what’s real and what’s possible.
Care and high standards. We move quickly when it matters, and slow down when it counts. We stay focused on the work in front of us, make space to rest, and hold our work to a high bar for the people and communities that rely on it.
Teamwork with empathy. We operate as one team. No task is too small, and we meet each other with humor and respect that strengthens real partnership.
Build for today and tomorrow. We fix what’s in front of us and design for what comes next, creating solutions that last while making room for new ideas to take root.
Honor public service. We believe in the power and promise of public service, and we honor the people who carry that promise forward every day.

SALARY & BENEFITS

The salary for this role is $70,000 plus benefits. We offer medical, dental, and vision insurance, with multiple plan options to fit individual needs as well as access to health and flexible savings accounts. Paid time off includes: 20 vacation/personal days, 7 sick days, 11 paid holidays, and 3 weeks of annual office closures (1 week in late August, 2 weeks in Dec/Jan). We offer half-day Fridays year-round and encourage staff to log off by 1pm. We also provide an employer match for retirement savings and 12 weeks paid parental leave. To support remote work, we offer a work-from-home stipend and coworking space options.

ADDITIONAL INFORMATION

Travel: This position requires access to a major US airport and a willingness and ability to travel occasionally (approximately 3 times per year).
Work Authorization: At this time, we are unable to offer visa sponsorship. All employees must be currently authorized to work in the United States.
Physical Demands: This position requires sitting, talking, listening, reading, and writing for up to 8 hours per day. Certain situations may require lifting items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job duties.
Commitment to Equal Employment Opportunity: WFA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

HOW TO APPLY

To apply, please submit your resume and brief short answers here by February 20 at 5pm ET. WFA will review applications on a rolling basis, and all applications submitted before the deadline will be considered.

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