Relationship Coordinator, Civic Match

Full Time

Dec 10

Location: Flexible / Remote (HQ in NYC)
Type: Full-time, W2 employee (40 hrs/week)
Reports To: VP, Civic Match / Civic Match Program Manager
Start Date: March 15, 2026

OVERVIEW

Work for America is a nonpartisan nonprofit working to solve the government staffing crisis by helping state and local governments recruit, hire, and retain the people they need to deliver for their communities. We believe that public service should be a desirable, accessible, and stable career path for Americans from all walks of life.

Civic Match, our flagship initiative, is one way we’re doing that. Launched in November 2024, Civic Match is helping keep great public servants in service, and shining a spotlight on the unique opportunity cities and states have to recruit experienced, mission-driven talent at a time when they need it most. To date, Civic Match is connecting over 10,000 displaced federal and nonprofit workers with urgent job openings in state and local governments across 220+ cities and 48 states.

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ROLE OVERVIEW

Work for America is seeking a Relationship Coordinator to support our Civic Match program.

You will own relationships with key government partners across the country. You’ll work directly with senior government officials, hiring managers, and HR teams to help them use Civic Match to find great candidates. Your goal is to help them succeed while building affinity and moving them towards deeper collaboration.

The ideal candidate is highly organized, works well with people, and has a passion for helping resolve problems.

KEY RESPONSIBILITIES

Support State and Local Government Employers

Serve as the primary point of contact for a portfolio of government customers (cities, states, or other municipalities) who use the Civic Match platform.
Work with users at our customers to run status calls, help them post jobs, and help them recruit candidates.
Onboard new customers onto Civic Match.
Conduct status calls and training with new accounts and users.
Assist hiring managers from key partners with recruiting, by helping them improve job listings on Civic Match and supporting outreach to candidates.
Support in-person events like Civic Match live virtual job fairs, candidate Q&As, and other events as needed.

Support Civic Match Job Seekers

Work with job seekers to sign up for Civic Match, resolve issues, and successfully apply for state and local government jobs.

Support Civic Match Data and Program

Keep data about your partners up-to-date and organized on Civic Match and in the CRM.
Assist with developing and implementing strategies to build community and skills among job seekers and hiring managers.
Support Civic Match platform updates and maintenance.
Pull reports and clean data as needed to support your accounts.
Support the Civic Match team with additional operational projects as needed.

QUALIFICATIONS

1-3 years experience in customer success, enterprise sales, or campaign organizing.
Exceptional customer service mindset – patient, responsive, and solutions-oriented.
Proficiency in data tools such as Excel/Google Sheets, Airtable, or other CRM/database platforms.
Strong organizational skills with attention to detail and problem-solving ability.
Strong written and verbal communication and collaboration skills.
Passion for public service and Work for America’s mission.
Experience with Hubspot a plus.
Interest in civic tech is a plus.
Experience directly working in government or with government partners a plus.

WORK FOR AMERICA’S VALUES

Hope with realism. We lead with ambition and optimism, but we are not naive. Our on-the-ground work keeps us clear-eyed when it comes to the challenges of what’s real and what’s possible.
Care and high standards. We move quickly when it matters, and slow down when it counts. We stay focused on the work in front of us, make space to rest, and hold our work to a high bar for the people and communities that rely on it.
Teamwork with empathy. We operate as one team. No task is too small, and we meet each other with humor and respect that strengthens real partnership.
Build for today and tomorrow. We fix what’s in front of us and design for what comes next, creating solutions that last while making room for new ideas to take root.
Honor public service. We believe in the power and promise of public service, and we honor the people who carry that promise forward every day.

SALARY & BENEFITS

The salary for this role is $70,000 plus benefits. We offer medical, dental, and vision insurance, with multiple plan options to fit individual needs as well as access to health and flexible savings accounts. Paid time off includes: 20 vacation/personal days, 7 sick days, 11 paid holidays, and 3 weeks of annual office closures (1 week in late August, 2 weeks in Dec/Jan). We offer half-day Fridays year-round and encourage staff to log off by 1pm. We also provide an employer match for retirement savings and 12 weeks paid parental leave. To support remote work, we offer a work-from-home stipend and coworking space options.

ADDITIONAL INFORMATION

Travel: This position requires access to a major US airport and a willingness and ability to travel occasionally (approximately 3 times per year).
Work Authorization: At this time, we are unable to offer visa sponsorship. All employees must be currently authorized to work in the United States.
Physical Demands: This position requires sitting, talking, listening, reading, and writing for up to 8 hours per day. Certain situations may require lifting items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job duties.
Commitment to Equal Employment Opportunity: WFA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

HOW TO APPLY

To apply, please submit your resume and brief short answers here by February 20 at 5pm ET. WFA will review applications on a rolling basis, and all applications submitted before the deadline will be considered.

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