Relationship Coordinator, Civic Match

Aug 4

Location: Flexible / Remote within the US (HQ in NYC)
Type: Contractor (30 hrs/week)
Reports To: VP, Civic Match
Start Date: ASAP
Contract Term: Three months with option for extension

OVERVIEW

Work for America is a nonpartisan nonprofit working to solve the government staffing crisis by helping state and local governments recruit, hire, and retain the people they need to deliver for their communities. We believe that public service should be a desirable, accessible, and stable career path for Americans from all walks of life.

Civic Match, our flagship initiative, is one way we’re doing that. Launched in November 2024, Civic Match is helping keep great public servants in service, and shining a spotlight on the unique opportunity cities and states have to recruit experienced, mission-driven talent at a time when they need it most. To date, Civic Match is connecting over 10,000 displaced federal and nonprofit workers with urgent job openings in state and local governments across 220+ cities and 48 states.

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ROLE SUMMARY

Work for America is seeking a Relationship Coordinator to support our Civic Match program.

You will own relationships with key government partners across the country. You’ll work directly with senior government officials, hiring managers, and HR teams to help them use Civic Match to find great candidates. Your goal is to help them succeed while building affinity and moving them towards deeper collaboration.

The ideal candidate is highly organized, works well with people, and has a passion for helping resolve problems.

KEY RESPONSIBILITIES

Support State and Local Government Employers

Serve as the primary point of contact for a portfolio of government customers (cities, states, or other municipalities) who use the Civic Match platform.
Work with users at our customers to run status calls, help them post jobs, and help them recruit candidates.
Onboard new customers onto Civic Match.
Conduct status calls and training with new accounts and users.
Assist hiring managers from key partners with recruiting, by helping them improve job listings on Civic Match and supporting outreach to candidates.

Support Civic Match Job Seekers

Work with job seekers to sign up for Civic Match, resolve issues, and successfully apply for state and local government jobs.

Support Civic Match Data and Program

Keep data about your partners up-to-date and organized on Civic Match and in the CRM.
Assist with developing and implementing strategies to build community and skills among job seekers and hiring managers.
Support Civic Match platform updates and maintenance.
Pull reports and clean data as needed to support your accounts.
Support the Civic Match team with additional operational projects as needed.

QUALIFICATIONS

Preferred 1-2 years experience in customer success, enterprise sales, or campaign organizing.
Exceptional customer service mindset – patient, responsive, and solutions-oriented.
Proficiency in data tools such as Excel/Google Sheets, Airtable, or other CRM/database platforms.
Strong organizational skills with attention to detail and problem-solving ability.
Strong written and verbal communication and collaboration skills.
Passion for public service and Work for America’s mission.
Experience with Hubspot a plus.
Interest in civic tech is a plus.

WHY JOIN US?

Be part of a mission-driven organization tackling some of the most pressing challenges in public service today.
Gain hands-on experience working in a fast-paced, high-impact startup environment.
Work closely with experienced leaders in government, nonprofit management, and civic technology.
Room for growth in product management, data analysis, user experience, and stakeholder engagement.
Join a collaborative and supportive team committed to making a difference in communities nationwide